Residents Portal

A secure website where residents can pay bills online, view balances and charge history, submit maintenance requests, and view important lease documents, 24/7 from any device.

Yes, and it is free. Paying online saves you the drive to our office: view and pay your balances from home, and get a receipt in your email immediately.

ACH payments, also known as electronic bank transfers, made directly from your bank account. It is a safe and secure way to transfer funds.

Through a penny-test verification. In the portal, go to Payments, then Payment Accounts, then Add Bank Account. A deposit of less than $1.00 arrives within 3 business days; enter that amount under Verify next to your bank account to finish linking it.

Yes. Set it once and your rent is paid automatically every month. The Max Pay Amount field is the most you authorize: for bills that change month to month, like power, set it a little above your usual total and you will only ever be charged what you actually owe.

Every Ellen’s Realty resident gets access. If we have your details you will receive a registration link from info@ellensrealtyguam.com; otherwise call (671) 647-0888 and we will set you up. Once registered, download the RENTCafé Resident app for iPhone or Android and sign in with the same email and password.

Make sure every field matches the email we sent you exactly, including any typo in your name (you can correct it after the account is created). Passwords need at least 10 characters with a mix of upper and lower case, numbers, and special characters. Still stuck? Call or email us and we will walk you through it.

The portal runs on RENTCafé, named to the Forbes Cloud 100 list of world leaders in private cloud computing every year since the list launched. All data is encrypted, protected by multiple layers of firewalls and intrusion prevention, and processed in their own secure data centers. Your information is never sold or shared.