Through the Residents Portal you will get:
24/7 online account access from the comfort of your home
Check your balances and make payments online to save time & gas
Submit and view the status of maintenance requests
Schedule auto-payments for rent and other bills so you can set it and forget it
Ellen’s Realty has partnered up with RENTCafé to provide our residents with an online Resident portal that can be accessed 24/7 where our residents can pay rent online as well as make maintenance requests.
Forget about the hassle of driving to our office and save your gas! You can make your payments from the comfort of your home. You also have an option to set an autopay so you can just set it and forget it, your rent will be paid automatically every month.
Have an issue with your unit? Use the resident portal to create maintenance requests, you can even upload images to better show us what’s wrong. We will receive a notification once you create the request and schedule someone to stop by right away.
RENTCafé services all 50 states for online resident portal services, we have chosen them because they are 100% secure. They employ a variety of the latest security measures to best protect your information and to safely facilitate transactions. All of their services are encrypted and have firewalls as well as antivirus protection. They process the transactions in their own data centers, which is in a 100% discreet and secure location. Your information will never be sold or shared to anyone and is safeguarded by a guarantee.
RENTCafé has been named to the Forbes Cloud 100 list of world leaders in private cloud computing every year since the list’s launch. Through RENTCafé, client data resides behind multiple layers of firewalls and intrusion prevention systems. Strong password policies and SSO integration authenticate users in real time, and role-based security ensures that users can only access appropriate data. Multiple encryption layers protect data at rest and in motion.
Data sent over the internet is always encrypted.
Defense-in-depth security offers multiple layers of protection, from the exterior network to the servers.
Anti-virus and anti-malware applications safeguard all servers in real time.
Microsoft Active Directory ensures that users can only access their own organization’s applications.
Multiple layers of database encryption secure data at rest. All login attempts are authenticated.
It is an online service provided to residents by a property management company which allows the residents to:
Currently we offer ACH payments also known as electronic bank transfers. This is a totally safe and secure way to transfer funds directly for your bank account.
100% safe and secure, all your data and payment information is encrypted and protected by multiple layers of firewalls and antimalware software. We have teamed up with RENTCafé due to their attention to security, they have been included in the Forbes Cloud Top 100 List of World Leaders in Private Cloud Computing every year since the list’s launch. Your data will never be used or sold and that’s a guarantee. They have a dedicated cybersecurity team that is working 24 hours a day to keep your data safe so you can rest assured.
To link your bank account you will have to do a penny test verification. In your online portal account, if you click Payments -> Payment Accounts -> Add Bank Account you will be able to add your bank account to start the verification process. They will deposit an amount less than $ 1.00 which will take 3 BUSINESS DAYS, you will have to enter that amount by clicking “Verify” next to your bank account in the “Payment Accounts” section.
To make a payment go to Payments -> Make Payments -> Make One-Time Payment. You will see any unpaid charges, select a payment account and click next to confirm. You will receive a receipt in your email immediately.
Yes! You can setup autopay so you can set it and forget it, your bill we be paid automatically every month. Be sure to set “Max Pay Amount” to your monthly charges. If you have a charge like a power bill in which the amount changes every month, you can set “Max Pay Amount” to an amount higher than what you usually get charged. If the charge exceeds “Max Pay Amount” you will only be charged the amount you entered.
When you setup autopay you will see the field name is “Max Pay Amount” this means that this is the maximum amount you have authorized for payment. Say your power bill ranges from $60-$80 on top of a flat rate rent of $1000. If I wanted to make sure my power bill is always covered by autopay I would put a “Max Pay Amount” of $1100 so I have some cushion. I will only be charged the amount I owe, which may be $1063 for this month.
If you are a resident with Ellen’s Realty you will have access to the portal. We just need a few key details so we can get setup, please give us a call at (671) 647-0888. If we have your information you should have received an email from info@ellensrealtyguam.com with a registration link and instructions to set up your account.
Make sure that all the fields are filled out, matching that of the email that was sent to you. If your name, email, or property does not match you will receive an error. If we have made a typo on your name we apologize; please still use these details to create your account, you will be able to change them once the account is created. You may see this error message
Make sure that all the fields are filled out, matching that of the email that was sent to you. If your name, email, or property does not match you will receive an error. If we have made a typo on your name we apologize; please still use these details to create your account, you will be able to change them once the account is created. You may see this error message
Please also make sure that your password is a minimum of 10 characters and has a combination of uppercase & lowercase characters, numbers, & special characters (!.@#$%^()*)
If all fails, please give us a call or email us at info@ellensrealtyguam.com we would be happy to assist you in creating your account.
This is a totally valid concern; however, we have teamed up with RENTCafé because they have an top-tier cybersecurity team. RENTCafé has been named to the Forbes Cloud 100 list of world leaders in private cloud computing every year since the list’s launch. They service all 50 states as well as internationally.
Through RENTCafé, client data resides behind multiple layers of firewalls and intrusion prevention systems. Strong password policies and SSO integration authenticate users in real time, and role-based security ensures that users can only access appropriate data. Multiple encryption layers protect data at rest and in motion.
With all of these measures you can be confident that your personal information and bank accounts will be safe using this Online Residents Portal
