Privacy Policy

Last updated: 3 September 2026. This policy replaces every earlier version published at ellensrealtyguam.com.

This policy explains what Ellen’s Realty collects when you browse listings or contact us, why we collect it, who else sees it, and what you can ask us to do about it. It describes what this website actually does — not a generic template. If you find something here that does not match your experience of the site, tell us and we will fix one or the other.

Who we are

Ellen’s Realty, LLC, a licensed real estate brokerage on Guam, trading as Ellen’s Realty.

315 S. Marine Corps Drive, Ste. 201 & 202, Tamuning, GU 96913
Telephone: +1 (671) 647-0888
Email: info@ellensrealtyguam.com

“We”, “us” and “our” mean Ellen’s Realty, LLC. “The site” means ellensrealtyguam.com. Ask us at the address above for a paper copy of this policy and we will post one to you.

Information we collect

What you give us

Every form on this site sends the same small set of fields. There is no account to create, no password, and nothing you are required to tell us in order to browse listings.

Every enquiry form: your name, email address, telephone number (optional), and your message.
Property enquiries: which listing you were looking at when you wrote to us.
Seller, property management and development enquiries: the property address you enter.
Investment enquiries: the budget band and timeline you select.
Saving a property: your name and email address.
Job applications. If you apply through our careers page, we collect your name, email address, telephone number, the position you are applying for, whether you hold a Guam real estate licence, your cover letter, and the documents you attach — normally a resume. See Job applications below.
Anything you type into a message box. Some of our pages invite detail — a PCS date, a base assignment, a housing allowance, a family situation. We only ever have what you choose to type. Please do not send us Social Security numbers, bank or card numbers, or copies of identity documents through this website. We do not ask for them and we do not want them here.

What we collect automatically

Your IP address, browser and device type, and the pages you view, in what order, and where you arrived from.
The search filters you apply — villages, price range, bedrooms, bathrooms, property type.
Which listings you view, save and enquire about.
A recording of your session: clicks, scrolling, mouse movement and changes on the page. See Session recording below.
Diagnostic data when something breaks — the error, the page it happened on, and technical details about your browser.

What we get from others

Listing content — addresses, prices, photographs, descriptions, and the listing brokerage — comes from the Guam Multiple Listing Service. Nothing about you is sent to the MLS or to our listing data provider. Those requests are made by our servers, so the MLS never sees your IP address or anything else about your visit.

Cookies and similar technologies

This site does not show a cookie banner. Everything below is set when you arrive. If you would rather not have any of it, your browser’s privacy settings will block cookies and third-party scripts for this site, and the listings will still work.

Cookies we set ourselves

Cookie	What it holds	Lifetime
`er_session`	The name, email and telephone number you last submitted, plus your record ID in our CRM, so the site can greet you and skip repeating the anti-spam check. The value is cryptographically signed so it cannot be tampered with, but it is not encrypted.	1 year
`er_anon`	A random identifier for this browser, used for rate limiting and abuse prevention. It holds nothing about you personally.	2 years
`er_saved`	The listings you have saved.	1 year
`er_inquired`	The listings you have already enquired about, so we do not ask you twice.	1 year

All four are set by ellensrealtyguam.com, are marked HttpOnly and Secure, and are not readable by other sites.

Storage in your browser

We keep your five most recent searches in your browser’s local storage so we can offer them back to you. That list stays on your device; it is not sent to us.

Third parties that set cookies or receive data

Service	What it does	What it receives
Google Analytics 4	Aggregate traffic statistics	IP address, pages viewed, device and browser, referrer
Microsoft Clarity	Session recording and heatmaps	Your interactions with the page — see below
Follow Up Boss (widgetbe.com)	Our CRM’s visitor tracking	Every page you view on this site, the page title and referrer — see How our CRM works
Vercel Analytics	Page performance and traffic counts	Page views and performance timings
Cloudflare Turnstile	Blocks automated form spam	Your IP address and a browser challenge, when a form is on the page
Sentry	Error monitoring	Technical details when an error occurs
OpenStreetMap and Esri	Supply the map tiles	Your IP address and the map area you are looking at, whenever a map loads
YouTube, Vimeo, Matterport and similar	Play video tours and 3D walkthroughs supplied by the listing brokerage	Whatever that provider collects, once you load a listing page carrying their media. Their own privacy policies govern it, not this one.

Session recording

We use Microsoft Clarity, which records how people use this site: clicks, taps, scrolling, mouse movement and changes on the page. We use it to find pages that confuse people and layouts that break on particular devices.

Clarity is configured to mask what you type into form fields, so the content of what you enter is not captured in the recording. What you deliberately submit to us reaches us through the form itself, as described above. We do not use these recordings to build a profile of you, and we do not sell them.

How our CRM works — please read this one

We use Follow Up Boss to manage enquiries. It does more than store your message, and you should know exactly what.

Once you submit any form on this site — including simply saving a property — your later browsing of this site is linked to you by name in our CRM. That link persists for as long as the er_session cookie lasts, across visits, and it applies retroactively to the browsing recorded before you first gave us your details.

Specifically, our CRM automatically records:

Every listing page you view, with its address, price, bedrooms, bathrooms and size.
Every search you run, with the filters you used.
Every listing you save or unsave, and every saved list you share.
Every page of this site you visit.

We do this so an agent can respond usefully rather than starting from nothing. If you would rather we did not, see Your choices and your rights — you can clear the link at any time, and you can ask us to delete the record entirely.

Job applications

Applications are handled differently from property enquiries, and deliberately so.

Your application and its attachments are sent by email to our hiring inboxes at Ellen’s Realty. They travel over our email provider’s servers and are stored in those mailboxes.
A text copy of your application — name, contact details, position and cover letter, but not your attachments — is filed in our CRM so we can keep track of who has applied.
We do not add applicants to property marketing. The record is marked as a job application precisely so nobody mistakes you for a buyer lead.
We keep applications on file so we can consider you for future openings. Ask us and we will delete yours.
Attachments must be PDF, Word or plain-text documents. Please do not include a Social Security number, a passport or ID scan, or bank details in a resume — we do not need them at this stage and we do not want to hold them.

How we use your information

To answer your enquiry and to have a real estate agent follow up with you.
To assess job applications and consider applicants for current and future openings.
To show you listings that match what you are looking for.
To send you marketing about properties and market conditions, where you have agreed to receive it.
To prevent spam, fraud and abuse of the site, and to enforce rate limits.
To find and fix errors, and to understand which pages are useful.
To meet our obligations as a licensed Guam brokerage, including record-keeping and fair housing requirements.

Who we share it with

We do not sell your personal information for money. We share it in these situations, and no others:

Our service providers, who process it on our behalf and are not permitted to use it for their own purposes: Follow Up Boss (CRM), Google (Analytics), Microsoft (Clarity), Vercel (hosting and analytics), Sentry (error monitoring) and Cloudflare (spam prevention).
Our email provider, which carries and stores job applications sent to our hiring inboxes.
Our agents and staff, so they can respond to you.
Another licensed broker, a lender, or another professional — only when you ask us to introduce you, or when a transaction you have entered into requires it. We do not pass your details to lenders or other brokerages simply because you looked at a property.
Where the law requires it: to comply with a subpoena, court order or lawful request from a government authority, or to protect the rights, property or safety of any person.
In a business transfer: if Ellen’s Realty is sold, merged or reorganised, contact records may transfer with the business. Anyone acquiring them stays bound by this policy for information collected before the transfer.

Some of these providers store data on servers in the United States mainland. Guam is a United States territory, so this is a domestic transfer, but we mention it because our servers are not on-island.

We may use and share information that has been aggregated or stripped of anything identifying you — market statistics, for example — without restriction.

Calls, texts and emails

When you send us an enquiry, you are asking us to get back to you, and we will — by email or by telephone, using the details you gave us. That is the purpose you provided them for, and an agent replying to you is not marketing.

We do not send automated marketing text messages or prerecorded marketing calls to numbers submitted through this website. This site asks for no such consent, so we take none, and we will not send them. If we ever want to, we will ask you first, plainly, and you will be free to say no without it affecting anything else.

If you would rather we did not telephone you at all, say so in your message or tell the agent, and we will keep to email.
To stop marketing emails, use the unsubscribe link in any of them, or email us.
If you have given an agent your number in person or by phone and later want the contact to stop, tell any of us by any means you like — reply STOP to a message, email, or say so on a call. We will honour it within 10 business days, and usually straight away.

By giving us a telephone number you confirm you are the person who holds that number or are authorised to give it, and that you will tell us if it is reassigned to someone else.

Your choices and your rights

We offer these to everyone who uses this site, wherever you live. You do not need to be a resident of any particular jurisdiction, and we will not charge you or treat you differently for asking.

Know and access. Ask us what personal information we hold about you, where it came from, what we use it for and who we have shared it with, and ask for a copy.
Correct. Ask us to fix anything inaccurate.
Delete. Ask us to delete your record. We will, unless we are required to keep part of it — a completed transaction generates records that Guam brokerage rules require us to retain.
Opt out of marketing. Reply STOP, use an unsubscribe link, or ask us.
Opt out of tracking and of any sharing for advertising. Ask us and we will remove the link between your identity and your browsing, and stop the automatic CRM tracking described above. Your browser’s cookie controls will also block the third-party services listed above.
Clear yourself from this browser. Use the “Not you?” control on the site to clear the details stored on your device.

To exercise any of these, email info@ellensrealtyguam.com with the subject “Privacy request”, call +1 (671) 647-0888, or write to us at the address above. We will acknowledge within 10 days and respond within 45 days. We may need to verify your identity first, usually by confirming details already in our record. You may use an authorised agent; we may ask for proof of their authority.

If you believe we have got something wrong, please raise it with us first — we would rather fix it. You also have the right to complain to the Office of the Attorney General of Guam, Consumer Protection Division.

How long we keep it

Cookies: for the lifetimes in the table above, or until you clear them.
Enquiry and CRM records: for as long as you are an active contact, and afterwards for as long as we need them for the transaction records and business records a licensed brokerage must keep. You can ask us to delete yours sooner.
Job applications: kept on file for future openings until you ask us to delete them.
Server and analytics logs: according to each provider’s standard retention. IP addresses held for rate limiting are discarded within an hour.

How we protect it

The whole site is served over HTTPS. Our cookies are HttpOnly, Secure and cryptographically signed. Forms are protected by an anti-spam challenge and rate limiting. Email addresses are masked in our application logs. Access to our CRM is limited to our agents and staff.

No website can promise perfect security, and we will not pretend otherwise. What we will promise is this: if a security breach exposes personal information of the kind Guam law protects — your name together with a Social Security number, a Guam ID or driver’s licence number, or a financial account or card number — we will notify you as required by Chapter 48 of Title 9 of the Guam Code Annotated. We do not collect that kind of information through this website, which is deliberate.

Children

This site is meant for adults looking for property and is not directed at children. We do not knowingly collect personal information from anyone under 13. If you believe a child has sent us information, email us and we will delete it.

Fair housing

Ellen’s Realty is an Equal Housing Opportunity brokerage. We do not discriminate, and we will not act on any instruction to discriminate, on the basis of race, colour, religion, sex, national origin, familial status or disability. We do not use the information described in this policy to target or exclude anyone on those bases.

Other websites

Listing pages may embed video tours, 3D walkthroughs and photographs hosted by other companies, and we link to other sites. Once you follow a link or load embedded media, that company’s privacy policy applies, not ours. We do not control what they collect.

Changes to this policy

If we change how we handle your information, we will update this page and change the date at the top. Material changes will be flagged on the page for at least 30 days. Your continued use of the site after a change means you accept the updated policy.

Contact us

Ellen’s Realty, LLC, 315 S. Marine Corps Drive, Ste. 201 & 202, Tamuning, GU 96913. Telephone +1 (671) 647-0888, email info@ellensrealtyguam.com.

Your use of this site is also governed by our Terms of Use.